Shipping Policy

Order Processing & Availability
All orders are subject to product availability and acceptance per our Terms and Conditions. If an item is out of stock at the time of purchase, we will notify you immediately and issue a full refund to your original payment method.

Worldwide Shipping
We ship to virtually every country worldwide.

Estimated Delivery Times

• Red Light Therapy Panels/Masks/Mats, etc.: Shipped by air (DHL, FedEx, UPS, etc.) – up to 20 business days from the date of purchase
• Red Light Therapy Beds: Shipped by sea freight due to size and weight – 30 to 50 business days from the date of purchase

These timeframes are estimates only. We cannot guarantee exact delivery times due to customs clearance, holidays, local carrier issues, or events beyond our control (see Force Majeure in Terms and Conditions). We are not liable for delays caused by third parties or incorrect shipping information provided by the customer.

Shipping Costs & Import Fees
Prices include shipping costs and, where required/applicable, customs duties, import taxes, sales tax, and clearance fees (Delivered Duty Paid – DDP in many cases). While we aim to cover these fully so that no additional fees are due upon delivery, in rare cases depending on destination country or regulations, unexpected fees may apply. We will assist where possible.

Damaged or Lost Shipments
If your package arrives damaged, take clear photos/videos of the packaging and product and contact us within 48 hours of delivery.
If your order appears lost, please notify us no later than 30 days after the expected delivery date.
We will assist with carrier/insurance claims (see Section 16.4 of Terms and Conditions for details on outcomes, which may include repair, parts replacement, partial compensation, or replacement at our discretion and subject to carrier/insurer decisions).

Tracking
In most cases, you will receive a tracking number by email as soon as your order ships.

Questions About Shipping?
Contact us anytime at info@futureformofficial.com

Order Cancellations
Order cancellations are subject to our Terms and Conditions (Section 14). Requests must be submitted in writing and are subject to approval. Fees may apply depending on production stage:

• Before production begins: up to 10% cancellation/processing fee
• After production begins but before shipment: up to 20% fee
• After shipment: up to 30% cancellation/restocking fee (plus non-refundable shipping/customs/carrier costs)
  Custom-made or made-to-order products have higher fees or may be non-refundable after production starts (up to 50% or full non-refundable in later stages). Payment processing fees are always non-refundable.

Return & Refund Policy

Return Window
You may request a return of eligible items within 60 days from the date of delivery, provided the item is unused, in original resalable condition, and in its original packaging (see Terms and Conditions Section 15 for full details).

Non-Returnable Items
The following items cannot be returned unless defective upon arrival:
– Custom-made, personalized, or made-to-order products
– Personal care items (e.g., masks, goggles, or anything that has touched skin or face)
– Used items or items not in original, resalable condition and packaging
– Perishable goods

Return Process
Contact us at info@futureformofficial.com within 60 days of delivery to request a return. We will send return instructions and a Return Authorization (RA) number. Include your proof of purchase and the RA number with your return shipment. Items sent back without prior authorization will not be accepted.

Return Shipping Costs
You are responsible for all return shipping costs and risks, unless the product is defective, damaged, or incorrect upon arrival (in which case we may cover or arrange at our discretion). We strongly recommend using a tracked and insured shipping method. We are not responsible for items lost or damaged during return transit.

Refunds
After we receive and inspect your return:
– We will email you to confirm approval or rejection of the refund.
– Approved refunds are processed to your original payment method within 7–14 business days (the time it appears in your account depends on your bank or payment provider).
– Original shipping costs are non-refundable worldwide, except where required by EU consumer law (standard shipping only; express shipping costs are never refunded). Payment processing fees are non-refundable.

Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us within 48 hours with photos/videos.
We will assess the issue (potentially in coordination with carriers/insurers) and, at our discretion, arrange:
– Free replacement (or parts replacement/guided repair, especially for beds per warranty terms)
– Full or partial refund (including original shipping costs in some cases)
See Section 16 of Terms and Conditions for detailed warranty coverage, repair-first policy for beds, non-covered items, and transit damage procedures. Outcomes for lost/damaged shipments depend on carrier/insurance assessments.
If your package arrives damaged, carefully inspect it in front of the delivery person and immediately write a clear note on their delivery receipt/paper (Proof of Delivery), such as: "Received with visible damage: box crushed and torn, contents appear broken – subject to inspection."

This note, ideally signed or initialed by the driver, serves as crucial evidence for any claim with the carrier or seller.

Exchanges
We do not offer direct exchanges. If you need a different product or size, please return the original item for a refund (if eligible) and place a new order.

Questions About Returns or Refunds?
Email us at info@futureformofficial.com – we’re here to help.