General Information All orders are subject to product availability. If an item is not in stock when you place your order, we will inform you and issue a full refund using your original payment method.
Delivery Location We deliver our products worldwide.
Shipping and Delivery
We aim to ensure a smooth and reliable delivery experience for all orders. Delivery times and shipping methods vary depending on the product type:
Red Light Therapy Panels:
Panels are shipped by air with trusted international carriers such as DHL, FedEx, or UPS, depending on your location. Standard delivery time is up to 20 business days from the date of purchase.
Red Light Therapy Beds:
Due to their size, weight, and required handling, beds are shipped by sea freight. Delivery time is estimated at 30 to 50 business days.
All delivery timeframes are estimates and may vary depending on destination, customs clearance, and local logistics conditions.
Shipping Costs and Import Fees
All shipping fees are included in the listed product price. Future Form covers all import duties, customs clearance fees, and taxes, so you will not incur any additional charges upon delivery.
Damaged Items in Transit If you find any damage to the packaging upon delivery, contact us immediately at info@futureformofficial.com.
Eligibility We accept returns within 30 days of receipt. Returns are not accepted beyond this period. Eligible items must be unused and in original packaging. Certain goods like perishable items, custom products, and personal care goods are non-returnable. Due to the made-to-order nature of our products, returns are limited.
Return Process To initiate a return, contact us at info@futureformofficial.com for instructions and details. A receipt or proof of purchase is required. Do not send items back to the manufacturer.
Return Shipping Customers are responsible for return shipping costs. We advise using a trackable service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds Upon receiving and inspecting the returned item, we will inform you of your refund's approval or rejection. Approved refunds are processed to the original payment method, but processing times may vary.
Original Shipping Costs For EU customers, original standard shipping costs are refunded when returning products, in line with EU consumer laws. This doesn’t apply to express shipping options. Customers outside the EU, including Norway, the UK, Australia, Canada, and South Korea, are not eligible for original shipping cost refunds.
Exchanges We replace items if they are defective or damaged. For exchanges, email us at info@futureformofficial.com
