1. Introduction

These Terms and Conditions govern the use of the Future Form™ website and the purchase of any products from it.

2. Intellectual Property Rights

All content on the Future Form™ website, including text, graphics, logos, images, and software, is the property of Future Form™ or its suppliers and is protected by copyright and intellectual property laws.

3. Use License

Permission is granted to temporarily download one copy of any downloadable materials on the Future Form™ website for personal, non-commercial, transitory viewing only.

4. Disclaimer

Future Form™ products are provided "as is", except where explicitly covered by Future Form™’s limited warranty for manufacturing defects.

Future Form™ makes no other warranties, express or implied, beyond those explicitly stated in the warranty terms. This includes, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other rights.

5. Limitation of Liability

In no event shall Future Form™, its directors, employees, affiliates, or suppliers be liable for any damages, including without limitation damages for loss of data or profit, or due to business interruption, arising out of the use or inability to use the website or products, to the fullest extent permitted by law.

6. Accuracy of Materials

The materials appearing on Future Form™’s website may include technical, typographical, or photographic errors. Future Form™ does not warrant that any materials on its website are accurate, complete, or current.

7. Links to Third-Party Websites

Future Form™ has not reviewed all sites linked to its website and is not responsible for the contents of any such linked site.

8. Modifications to Terms

Future Form™ may revise these Terms and Conditions at any time without notice. Continued use of the website constitutes acceptance of the revised terms.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Estonia. You irrevocably agree to the exclusive jurisdiction of the Estonian courts for any disputes arising out of or in relation to these Terms and Conditions. This applies irrespective of the location of the customer or the destination of the shipped goods.

10. User Responsibilities

Users agree to use the Future Form™ website and its products lawfully and ethically. Any misuse, fraudulent activity, or violation of these Terms and Conditions may result in termination of access or refusal of service.

11. Product Use and Medical Disclaimer

Future Form™ red light therapy products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult a healthcare professional before using the products, especially if they have pre-existing conditions or are undergoing medical treatment. Future Form™ is not responsible for any adverse effects resulting from the use or misuse of its products.

12. Orders and Payments

All orders placed through the website are subject to acceptance and availability.

Future Form™ reserves the right to cancel any order at its discretion, including but not limited to suspected fraud, incorrect pricing, or supply issues.

Prices are listed in USD, EUR, or another specified currency and include all applicable charges, sales tax, customs duties, and import fees where required. Customers will not be charged additional fees upon delivery.

13. Shipping and Delivery

Future Form™ ships worldwide but cannot guarantee delivery times due to customs, carrier delays, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information. Future Form™ is not liable for lost or delayed shipments caused by incorrect address information provided by the customer.

Prices include applicable sales tax, and import duties where required. No additional charges are due upon delivery.

14. Order Cancellations and Refunds

14.1 General

Order cancellations or modifications requested by the customer are subject to the terms below. All cancellation requests must be submitted in writing and are subject to approval by Future Form™.

14.2 Cancellation Before Production Begins

If an order is canceled before production or manufacturing has started, a cancellation and processing fee of up to 10 percent of the canceled item’s purchase price may apply. This fee covers administrative handling, payment processing fees, and inventory reservation.

14.3 Cancellation After Production Has Begun but Before Shipment

If an order is canceled after production has begun but before shipment, a cancellation fee of up to 20 percent of the canceled item’s purchase price may apply. This reflects production preparation, materials allocation, labor, and non-refundable processing costs.

14.4 Cancellation After Shipment

If an order is canceled after the product has shipped, a cancellation and restocking fee of up to 30 percent of the purchase price may apply. Shipping costs, return shipping costs, customs fees, and carrier charges are non-refundable and remain the responsibility of the customer.

Returned products must be unused, undamaged, and in their original packaging. Future Form™ reserves the right to inspect returned items and deny refunds if return conditions are not met.

14.5 Custom Made or Made to Order Products

Custom made, personalized, or made to order products are manufactured specifically for the customer and cannot be resold.

If a custom or made to order product is canceled:

• Before production begins, a cancellation fee of up to 20 percent may apply
• After production has begun, cancellation may result in a fee of up to 50 percent, or the order may be deemed non-refundable, depending on the stage of production

Custom orders that are already in production or completed are not eligible for full refunds unless defective upon arrival.

14.6 Payment Processing Fees

All payment processing fees charged by third-party payment providers are non-refundable and may be deducted from any approved refund.

14.7 Refund Processing

Approved refunds are issued to the original payment method and are typically processed within 7 to 14 business days, depending on the payment provider and financial institution.

15. Returns and Refunds

Customers may request a return within 60 days from the delivery date, provided the product is unused and in its original packaging.

Future Form™ reserves the right to deny returns or refunds for used, damaged, or altered products.

Due to the made-to-order nature of the products, returns are limited. Custom made or personalized products cannot be returned unless defective upon arrival.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

16. Warranty and Repairs

16.1 What Is Covered

Future Form™ provides a limited warranty covering manufacturing defects in materials and workmanship for a period of 1 to 5 years, depending on the product, from the date of delivery.

During the warranty period, Future Form™ may provide:

• Free replacement of spare parts required to fix manufacturing defects
• Video or written repair instructions
• Reimbursement of reasonable local electrician repair costs when pre-approved
• Technical support and troubleshooting guidance
• A replacement unit or part, at Future Form™’s discretion, if the product is not repairable

All warranty claims require valid proof of purchase and must be reported within the warranty period.

16.2 What Is Not Covered

The warranty does not cover:

• Normal wear and tear or cosmetic damage
• Damage caused by misuse, abuse, improper installation, or failure to follow instructions
• Unauthorized repairs or modifications
• Damage from accidents, impacts, power surges, or unsuitable electrical setup
• Environmental factors affecting performance
• Accessories unless defective upon arrival
  
  

16.3 Shipping Costs

Shipping costs for warranty claims are not covered unless otherwise agreed in writing.

17. Indemnification

Users agree to indemnify and hold harmless Future Form™, its affiliates, and employees from any claims, damages, liabilities, and legal fees arising from their use of the website or products.

18. Chargebacks and Payment Disputes

By placing an order, customers acknowledge and agree to these Terms and Conditions, including all cancellation, refund, and return policies.

Customers agree to contact Future Form™ directly and allow a reasonable opportunity to resolve issues before initiating a chargeback or payment dispute.

Chargebacks submitted in contradiction to these Terms and Conditions may be considered unauthorized, fraudulent, or submitted in bad faith.

Future Form™ reserves the right to contest disputes and recover associated fees and losses where permitted by law, refuse future service, pursue civil remedies, or report suspected fraud to authorities.

19. Title and Risk of Loss

Ownership and risk of loss pass to the customer upon delivery to the carrier. Future Form™ is not responsible for loss, damage, or delay caused by carriers, customs authorities, or third parties beyond its control, except as required by law.

20. Refused or Unclaimed Shipments

Orders that are refused, unclaimed, or returned due to incorrect address information may be subject to cancellation, return shipping costs, customs charges, and restocking fees. Any refund will be reduced by applicable costs incurred.

21. Pricing Errors

In the event of an obvious pricing or typographical error, Future Form™ reserves the right to cancel or refuse any affected order. A full refund will be issued where applicable.

22. Order Modifications

Requests to modify orders after placement are subject to approval and may be treated as cancellations under the Order Cancellations and Refunds section. Additional fees may apply.

23. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and Future Form™ and supersede all prior communications unless explicitly agreed otherwise in writing.

25. Acceptance of Terms

By accessing the website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

26. Force Majeure

Future Form™ shall not be held responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, war, strikes, supply chain disruptions, or government actions.

27. Privacy and Data Protection

Future Form™ collects personal data only for order processing, marketing where consent is given, and website functionality.

Customer data is not sold or shared except with necessary service providers. Customers may request data deletion in compliance with GDPR and applicable regulations.

28. Termination of Use

Future Form™ reserves the right to terminate website access or refuse service for any reason, including violations of these Terms and Conditions.

29. Dispute Resolution

Future Form™ encourages amicable resolution of disputes. If resolution cannot be reached, disputes shall be settled through arbitration or mediation in Estonia before court proceedings.