Follow it to your door.
Enter your tracking number for live carrier status.
Where is my order?
Enter the tracking number from your shipping confirmation email.
Enter the tracking number from your shipping confirmation email.
From our facility to your room.
Every order shares the same four stages. The last mile depends on what you bought.
- 1 Order confirmed
- 2 Production or stock preparation
- 3 International transport by air or sea
- 4 Customs clearance in destination country
Beds, chambers and pods
- Arrives at a local warehouse
- The carrier calls to book a time with you
- Curbside delivery, fully assembled
Curbside means to your kerb or driveway, not inside. Check doorways and lifts, and have a second person on the day, or a forklift depending on the weight of your system.
Panels, masks and accessories
- Handed to a local courier
- Delivered to your address
It depends on how your order travels rather than on what it is.
- By air, approximately 5 to 25 business days. Masks, mats, accessories and most panels.
- By sea, approximately 30 to 50 business days. Beds, chambers, wellness pods and the largest panels.
Size decides the method, so a large panel may travel by sea and follow the longer estimate. Ask us before ordering and we will confirm which applies to your system.
Estimates may also be affected by customs inspections, port congestion, holidays or local carrier schedules.
Smaller products are shipped by courier, and online tracking details are provided once the order has been dispatched.
Large products such as beds, chambers and wellness pods travel through an international freight network. Because several carriers and logistics partners may be involved, there is not always a single tracking number or one online system covering the whole journey.
If you would like an update, contact us. We can request the latest shipment status from our logistics partner, including the current shipping stage and the estimated departure or arrival date where available.
The shipment goes through customs clearance on arrival.
Smaller products are then transferred to a local courier and delivered directly to your address. Beds, chambers and wellness pods are taken to a local warehouse, and the local delivery company will contact you to arrange a suitable date and time.
Yes. Unless clearly stated otherwise, the price shown on our website includes international shipping, applicable customs duties and import taxes.
We arrange shipment on a delivered duty paid basis, so you should not normally be asked to pay additional import charges on delivery.
Inspect the packaging and the product as soon as possible after delivery. Any visible or concealed shipping damage must be reported to us within 48 hours of delivery.
Please send us:
- Photos of the outer packaging
- Photos of the inner packaging
- Photos or video showing the damage
- Photos of the shipping labels
- Your order number and a short description of the issue
Keep all packaging until the case has been reviewed. For large equipment, note any visible damage on the delivery receipt before signing wherever possible. We will then work with the shipping provider and arrange the appropriate repair, replacement part or other resolution.
Yes, for full body systems. They arrive assembled and are large, and delivery is curbside. Check doorways, lifts and stairwells beforehand and have a second person or a forklift available, depending on the weight. Tell us in advance if access is difficult.
We will chase it for you.
Send us your order number and we will get the latest status from our logistics partner.